Best Start Childcare


Quality childminder in Enfield



As a childminder I take lead responsibility for safeguarding the children in my care. I make clear risk assessments and respond consistently to protect young babies, children and learners while enabling them to take age-appropriate and reasonable risks as part of their growth and development.
If I have any cause for concern I am under obligation to report it, following the Local Safeguarding Children Board procedures (Enfield), ( I must notify Ofsted of any allegations of abuse which are alleged to have taken place while a child is in my care.

I have attended training courses in child protection (beginners and advanced levels) and I am familiar with the four categories of child abuse which include physical abuse, sexual abuse, emotional abuse, neglect, or a mixture of these.

I have copies of, and am familiar with, the following written material which parents are welcome to read on request:

• Working Together to Safeguard Children (March 2015).
• Keeping Children Safe in Education (September 2016)
• CACEY’s Child Protection Guidelines for Childminders, Early Years Settings and Out of School Clubs
• CACEY’s Guidelines for safe use of digital technology in child care settings
• What to do if you’re worried a child is being abused – (advice for practitioners) (March 2015).
• The Prevent Duty Guidance (Departmental Advice for Schools and Childcare Providers) (June 2015)
• Child Sexual Exploitation (definition and a guide for practitioners, local leaders and decision makers working to protect children from child sexual exploitation) (Feb 2017)

If I have a child protection concern about a child in my care or their family that needs immediate early intervention, I will report the matter to the Single Point of Entry team (SPOE). Under these circumstances I will not be able to keep information relating to your child confidential, but will need to share it with Ofsted, Social Services and the Police if requested. I am obligated to keep a factual written record of my concerns. I aim to share all information with parents but in some circumstances (where I am worried about a child’s well-being) I may have to refer concerns without discussing this with you.

Parents must notify me of any concerns they have about their child and any accidents, incidents or injuries affecting the child, which will be recorded. I will ask parents for an explanation for my concerns providing this does not put the child at risk. I work together with parents to make sure the care of their child is consistent. Please see my Working in Partnership with Parents policy.

Unless I believe that it would put the child at risk of further harm, I will discuss concerns with a child’s parent if I notice:

• significant changes in children’s behaviour
• unexpected bruising or marks or signs of possible abuse or neglect
• any comments made which give cause for concern including expressing extremist views
• deterioration in general wellbeing which causes concern
• Any reasons to suspect neglect or abuse outside the setting, for example, in the child’s home, or that a girl may have been subjected to (or is at risk of) female genital mutilation.

I recognise the additional barriers that exist when recognising the signs of abuse and neglect of children who have special educational needs and/or disabilities.

It is also my responsibility to contact the authorities concerned if I have child protection concerns relating to:

• Child sexual Exploitation
• Ritualistic abuse or believe in spirit possession
• Forced marriage
• Female genital mutilation/circumcision & breast ironing
• Gender-based violence/violence against women and girls
• Child trafficking
• Honour crimes
• Under-age marriage
• Private fostering
• Peer on peer abuse (including sexual exploitation, gang violence, financial abuse, coercive control and exploitative relationships).
• bullying, including online bullying and prejudice-based bullying
• racist, disability and homophobic or transphobic abuse
• radicalisation and/or extremist behaviour
• the impact of new technologies on sexual behaviour, for example sexting
• teenage relationship abuse
• substance misuse
• issues that may be specific to a local area or population, for example gang activity and youth violence
• domestic violence
• fabricated or induced illness
• poor parenting, particularly in relation to babies and young children
• other issues not listed here but that pose a risk to children or young people

If a child tells me that they or another child is being abused, I will:
• show that I have heard what they are saying, and that I take their allegations seriously
• encourage the child to talk, but I will not prompt them or ask them leading questions. I will not interrupt when a child is recalling significant events and will not make a child repeat their account
• explain what actions I must take, in a way that is appropriate to the age and understanding of the child
• write down what I have been told using exact words where possible
• make a note of the date, time, place and people who were present at the discussion
• report my concerns immediately to the duty social worker who has the experience and responsibility to make an assessment of the situation.

I will call the local social services’ duty desk for advice and an assessment of the situation.

If an allegation is made against me or any person living at my home, I will report it to Ofsted/Designated Officer and social services following the Safeguarding Children Board procedures as soon as is reasonably practicable, and not more than 14 days of the allegation being made.

In all instances I will record:
• the child’s full name and address
• the date and time of the record
• factual details of the concern, for example bruising, what the child said, who was present
• details of any previous concerns
• details of any explanations from the parents
• any action taken such as speaking to parents.

It is not my responsibility to attempt to investigate the situation myself.

I have a duty to protect children from being drawn into terrorism and radicalisation and to promote the fundamental British values of Democracy, the Rule of Law, Individual Liberty, and Respect and Tolerance. Parents are welcome to view the Prevent Duty Guidance for England & Wales (2015) and I am obliged to be alert to harmful behaviour by other adults in the child’s life. If I have any concerns I will contact the Prevent Officer in my local area, Enfield, and LSCB. As an early years provider, my focus on children’s personal, social and emotional development means that I ensure children learn right from wrong, mix and share with other children and value other’s views, are aware of similarities and differences between themselves and others, and challenge negative attitudes and stereotypes.

I want all children to feel safe here and as part of my commitment to keep them safe, I regularly observe children’s interactions and aim to be approachable so they will speak to me if they are concerned about any aspects of their relationships with others. Parents know they can contact me at any mutually convenient time to discuss concerns children might raise at home.

As part of my role in monitoring and documenting children’s development and learning, I use a camera to take photographs of the children taking part in activities. However, this is only done with parent’s consent and I will always ensure children are appropriately dressed. These photographs are then uploaded onto my computer and used to accompany written observations which are sent to parents’ emails.

Once this has been carried out, I ensure that I delete photographs from the camera. I do not keep photographs for more than 14 days. Once the photographs are on my computer and have been sent to parents, they are kept in a secure file which is particular to each child. They are not accessible to anyone but me. I will not distribute or publish any images of your child without parent’s consent. I am a member of the ICO (Information Commissioner’s Office) and I follow strict guidelines with respect to data protection.

When visitors arrive at my setting, I explain that phones need to remain in bags and if a call needs to be taken, they must do so in a room with no children present. Should a child come to my setting with a mobile or tablet device they will not be permitted to take pictures of each other. I will not distribute or publish any images of your child without your consent. I will always be able to justify to Ofsted the reason for taking photographs of the children, and I will always ensure children are appropriately dressed. I am registered with the Information Commissioners Office (ICO).

Children will only be released from my care to parents/carers or to someone named and authorised by them. A password might be used to confirm identity if the person collecting the child is not previously known to me. Children will not be released into the care of anyone that I have reason to believe is under the influence of drugs or alcohol.

 Useful telephone numbers

Children’s Social Care Referral & Assessment Team 0208 379 2507
0208 379 1000 (out of office hours)
Local Safeguarding Children Board 0208 379 2767
SPOE (Single Point of Entry) 0208 379 5555
CAF Administrator 0208 379 2088/2085
Female Genital Mutilation 0800 028 3550
Anti-terrorism Hotline 0800 789 321
Local Authority Community Safety Unit 0208 379 4085 / 6137
DFE 0207 340 7264
Designated Officer (LADO) for allegations against staff 020 379 2746/2850
Ofsted Whistle Blowing 0300 123 3155
Ofsted Helpline 0300 123 1231
Concerns: 0300 123 4666
NSPCC 24 hour emergency service 0800 1111
NSPCC Professional’s Whistle-blowing helpline 0800 028 0285
Prevent Duty Coordinator 020 8379 6137
DofE Extremism Helpline 020 7340 7264

Prevent Duty Guidance and Promoting British Values Policy

Prevent Duty
I comply with the requirements of the Prevent Duty Guidance and its aim to protect children from radicalisation, extremism and being drawn into terrorism. The Counter Terrorism and Security Act places a duty on early years settings to “have due regard to the need to prevent people from being drawn into terrorism”. All early years practitioners are also required to teach British values - alongside the Prevent strategy.

My commitment to teach children British values
I am committed to providing the highest quality care and learning for all children. I recognise the requirement of the Department for Education (inspected by Ofsted) to ensure that children are protected from radicalisation by those wishing to unduly, or illegally, influence them. I am committed to teaching the children in my care about British values which are embedded in everything I do. Ofsted guidance states that the requirement to teach children British values aims to “promote tolerance of and respect for people of all faiths (or those of no faith), cultures and lifestyles; and support and help, through their words, actions and influence and more widely in the community, to prepare children and young people positively for life in modern Britain.” The government defines British values in the Prevent Strategy as:
• Democracy
• The rule of law
• Individual liberty and personal responsibility
• Mutual respect
• Tolerance of those of different cultures, faiths and beliefs
To ensure I comply with these government requirements I have reflected on how I can promote British Values in my provision.
• Children are treated with respect and dignity;
• Their views are requested and always considered;
• They are given choices about where they want to go and what they are doing;
• When we buy new resources or make changes to the provision children are consulted;
• Belief in free speech for all;
• If a child says ‘no’ I stop and think more carefully about what I am asking them to do.
The rule of law
• Children are taught about right and wrong and contribute to my behaviour and ground rules
• Themes such as ‘people who help us’ support children to learn about the police and emergency services and their role in our society.

Individual liberty and personal responsibility
• Children understand the need for rules to keep them safe;
• The older children support the younger children;
• They recognise the need to respect resources and equipment;
• Children’s successes are recorded in their daily diaries and observations and/or profile books which can be accessed by parents at any time.
• Children are given shared responsibility for ensuring the provision is safe for everyone;
• Independence is promoted from the earliest age.

Mutual respect
• I use role play to teach children how to show empathy for and understanding of others;
• Personal, social and emotional development is embedded in our day-to- day curriculum;
• Children learn how they can share and take turns with others in respectful ways;
• Adults and older children are positive role models;
• Positive images and stories of disability promote equality of opportunity for all;
• Children are always spoken to respectfully;
• Close working partnerships with parents and other settings children attend help us to raise outcomes for all children;
• activities are planned to support children to learn about British festivals such as St George’s Day, pancake day and special days celebrated by our British Royal family.

Tolerance of those of different cultures, faiths and beliefs
• Children are taught about modern Britain through planned activities which help them to learn in age appropriate ways about their local area, art, history, special days and the country in which they live;
• I plan activities to help children mark special days from other religions, countries and cultures which encourages them to respect the views and beliefs of others;
• Children learn about their place in the wider world through books, multicultural and diverse resources, displays and themed activities;
• Children are taken on outings to learn about the area of Britain in which they live.


As a registered childminder I aim to work in close partnership with all parents to meet the needs of their children. Maintaining good communication between both parties will aid this. I expect that parents will immediately bring to my attention any aspect of my service they are not happy with so that every effort can be made to resolve the matter. Parents can make a complaint to me verbally, or in writing to
It is a condition of my registration to investigate all written complaints relating to the requirements of the Early Years Foundation Stage and I will notify the complainant of the outcome within 28 days of the receipt of the complaint.
I display Ofsted’s poster for parents which introduces Ofsted's childcare responsibilities and gives Ofsted contact details.
I will investigate all complaints and notify the complainant of the outcomes of the investigation within 28 days.
I will keep a written record of all complaints and their outcome for at least three years. Confidentiality will be maintained but, as required, I will provide Ofsted, on request, with a written record of all complaints within a specified period and the action taken as a result of each complaint.
I will record the following information:
• The name of the person making the complaint.
• The Early Years Foundation Stage requirement(s) to which the complaint relates.
• The nature of the complaint.
• The date and time of the complaint.
• Any action taken in response to the complaint.
• The outcome of the complaint investigation (for example, ways the service has improved).
• Details of the information and findings that were given to the person making the complaint, including any action taken.

If the complaint cannot be resolved or if the complaint is of a serious nature and you feel you cannot discuss it with me please contact Ofsted on 0300 123 1231.
Ofsted produces guidance on concerns and complaints about childminders and childcare providers. This is available on the Ofsted website and provides guidance on the complainant’s right to contact Ofsted.


I aim to work in partnership with parents to meet the needs of their children. All children and adults are treated with equal concern and are made to feel welcome at my setting. I keep up to date about working in partnership with parents and carers and with relevant legislation by taking regular training and by reading relevant publications such as Who Minds? and Nursery World.

All parents receive a copy of my policies and procedures which detail how I run this setting. Policies are also available on my website,

I draw up and sign a written contract with parents before the placement starts which details the expectations of the care to be provided, activities and business arrangements. The contract is signed by the parent(s) and me and is dated. A copy is given to the parent(s) and any other party involved in the financial arrangements. The contract is reviewed every 12 months or when circumstances change.

Wherever possible I try to meet parents’ requests for the care of their children according to their values and practices, preferences and attitudes. Family customs and beliefs about dietary requirements, dress code, hair and skin care, help required with toileting and washing, are respected.

Records of the requirements agreed are kept attached to the Child Record Form. These records are revisited and updated during regular reviews with parents.

I will notify all parents in advance when I am to be inspected by Ofsted so that parents can contribute their views to the inspector if they wish. I will supply parents with a copy of the Ofsted report within five working days of receiving the report.

I keep parents informed about my daily routines and childcare practices and share information about their children using a written daily diary or verbal report. I share information informally when children are collected or dropped off.

I maintain records of parent(s)’ and/or emergency contact details, contact details for the child’s GP and appropriate signed consent forms. All details will be kept confidential and records are kept secure.

Children will only be released from my care to the parent(s)/carer(s), or to someone named and authorised by the parent/carer. A password might be used to confirm the identity if the person collecting the child is not previously known to me.
If a child is identified as a child in need (section 17 of the Children Act 1989) I will, normally with the parent’s permission, give appropriate information to referring agencies.

I expect parents to inform me of any changes in the child’s home circumstances, care arrangements, accidents or incidents, or any other change which may affect the child’s behaviour, such as a new baby, parents’ separation, divorce or any bereavement. All information shared will be kept confidential unless there appears to be a child protection issue.

I offer regular review meetings with parents to discuss their child’s care and education and any issues or concerns, preferably when the child is not present. If I do not share the same first language as the parents, I will take whatever action necessary to facilitate effective communication. This may include seeking guidance from the local early years team.

I work together with parents to make sure that the care of their child(ren) is consistent. A consistent approach benefits the child’s welfare and ensures the child is not confused.

All complaints will be investigated. Please see my Complaints Policy.

All significant incidents are recorded in an Incident book and will be shared and discussed with parents so that we can work together to resolve any issues.


It is my policy to keep children safe when they are in my care.
My premises have been checked by Ofsted and they meet the requirements of the Early Years Foundation Stage in England. I also regularly review, update and practise fire evacuation procedures. I record dates and times of fire drills.
Accidents to minded children, childminder’s own children, or the childminder
As a registered childminder, I am legally required to have a valid first-aid certificate before registration.
I can administer basic first-aid treatment, and my first-aid box is clearly labelled and easily accessible. It is stored in the office area. Parent contact numbers are kept securely with the first-aid box.
I hold written permission from parents to seek emergency treatment for their child if it is needed.
I also have an arrangement with another registered childminder to provide emergency back-up cover if necessary, details below.

If there is an accident to a minded child or childminder’s own children:
• First, I reassure the injured child while making sure that the other children in my care are safe. This may mean strapping a baby in a buggy or sitting an older child somewhere safe where I can see them.

• Then, if the accident is a minor one and requires only basic first aid, I deal with it myself. If not, I will ring 999 for help.

• If I have to accompany a child to hospital, I would either take the other children with me, or call my emergency back-up cover. This will be another registered childminder or known responsible adult. These people will be made known to parents at the settling-in visit and are named below.

If there is an accident, my emergency back-up cover may contact you and you will be expected to collect your child straight away.
If I manage to deal with the accident myself, then I will tell the affected child’s parents immediately and advise of any first aid treatment given.
If I accompany a child to hospital, I will contact the child’s parent and ask them to meet me at the hospital.
If I or any of my own children have an accident, I will get the nearest responsible adult to help, while my emergency back-up people are being contacted.
I will do my best at all times to make sure the children in my care are safe, reassured and kept calm.
Accidents off site:
I will carry parents’ contact details with me when I am away from my home, in order to follow procedures above should an accident occur off site.
Other emergencies:
Should any other emergency occur (such as a terrorist attack, or a member of my family becoming ill in my home) I will contact parents as soon as possible. I expect that parents will also contact me in the event of any accident or emergency which may befall them.
Should it not be possible for parents to contact me, then I will keep the children safe until such time as parents can make contact with me.
I will record all details in my accident book, and make these available for parents to sign, and provide a copy for parents. Please be advised that after an accident, parents should seek professional medical advice in ALL instances, as I am qualified to administer first aid ONLY.
After an incident/accident has occurred, it is the parent’s/carer’s responsibility to seek advice from a medical professional at hospital or GP in ALL circumstances. This is because underlying medical problems may not be evident, for example, cuts may become infected, or bruises could be concealing more serious injury, especially involving the head.
If the incident is significant I will inform Ofsted, the local child protection agency, the Health and Safety Executive and my insurance company as soon as is reasonably practicable but in any event within 14 days of the incident occurring.


I make sure that I actively include all children and their families.

I provide a range of challenging and enjoyable opportunities for each child to learn and develop to their full potential, taking into account age and stage of development, gender, ethnicity, religion, home language, and ability.
I am committed to valuing diversity by providing equality of opportunity and anti-discriminatory practice for all children and their families. I attend appropriate training to ensure I have the skills and knowledge needed to support children and their families.
I provide, and make sure that all children have access to a range of books, toys and other resources which reflect positive images and examples of the diversity of life in our society. I provide activities that are differentiated to meet children’s individual needs.
I am committed to valuing the languages and cultures of all the children in my care and endeavour to promote a positive attitude towards bilingualism. To this end, I will work closely with parents to give their children opportunities to learn and develop their home language, with the use of words, books and activities.
I will work closely with parents and other agencies where appropriate to ensure individual children’s needs are met. I will use observations, photographs and the 2 year old’s progress check to highlight if I believe a child is falling behind in any of the prime areas of learning, to see how the child can be supported. I will share information about children’s learning and development, and provide ideas for home learning with parents and carers, as required by the EYFS. I will ask for permission from parents and carers to seek support from outside agencies where appropriate, following the graduated approach laid out in the Department for Education SEND code of practice to ensure every child receives the best possible care and learning outcome:
I will promote self esteem and appreciation of others by celebrating the differences which make us all unique, and encourage children to respect each other as individuals.
I will regularly review my risk assessments to ensure accessibility and reasonable adjustments are made.
I challenge racist and other discriminatory remarks, attitudes and behaviour from all children and adults with whom I have contact., and lead by example.
I am aware of all legislation and existing codes of practice produced by the Equality and Human Rights Commission and under the Equalities Act 2010. I am aware of the SEND (Special Educational Needs & Disability) code if practice (2014) which sets out the statutory guidance on duties, policies and procedures for those who work with and support children and young people with special educational needs and disabilities. ( I am also aware of and have access to the updated Educational Health & Care Plan (EHCP) dated December 2016, and the Early Years Intervention & Support Strategy dated November 2016.
I welcome parents’ feedback on my service at any time, and I am happy to discuss my policies verbally, or provide them in a different format if you wish.
I am the designated SENCO (Special Educational Needs Coordinator) for this setting.
A SEND guide for parents and carers is available from:

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